Earthology - Natural, organic and eco-friendly products.

FAQs

If you have a question that is not answered here, please contact us so that we can respond to your particular query. This will also help us generate our FAQ to make sure we’re always answering your most asked questions.
 
Operations
 
Order Status
 
My Account
 
Shipping
 
Guarantees
 
Pricing and Billing
 
Returns
 
Buyers Guide
 
Additional Support
 

Operations

 
You can add an item to the shopping cart directly from the products thumbnail page or from the detailed page of a product, by clicking on the blue "add to cart" button.
 
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You will be able to see what is in your shopping cart in the column on the right hand side of the page.
 
Under your list of items in your shopping cart on the right hand side of the page, there is a button titled "checkout". Clicking on the checkout button will take you to a page where you can edit your cart if you wish and add any discount coupon or gift certificate codes you may have, before continuing on to the checkout to complete your purchase.
 
Under your list of items in your shopping cart on the right hand side of the page, there is a button titled "edit items". Clicking on the edit items button will take you to a page where you can edit your cart. You can then continue to shop or proceed to the checkout.
 
We offer flat rate shipping of $6.50 for all purchases throughout Australia, or free shipping for orders over $150.  See our shipping policy in detail here.
 
 

Order Status

 
Once an order has been placed, you will receive an order confirmation email to the address you entered during the secure checkout process. If you have chosen to pay via direct deposit, cheque or money order, further details on how to do so will be available in the confirmation email.
 
You can check the status of your order by clicking on the "My Account" link in the green navigation bar at the top of our webpage. You will also receive a confirmation email when your order has been shipped.
 
We will pack and ship your order shortly after payment has been received. Cancellations made before we ship your product will incur no charges unless we have completed some customisation at your request, such as writing on a gift card, in which case we will refund you less the cost of those items. If the order has been shipped our normal exchange/return policy applies, which can be found here. 
 
We will pack and ship your order shortly after payment has been received. If your order has not been processed by the time you request the change, we will be happy to accommodate your requests if we can. Once an order has been processed and shipped, changes will need to be made in accordance with our return/exchange policy, which can be found here.
 
All orders will generally be dispatched within 1-3 working days after your payment has cleared. If there is going to be a scheduled delay (due to holidays etc) we will have a note on the front page of our website. Orders are sent via Australia Post so please allow enough time for packing, dispatch and delivery times. If there is an issue preventing us from processing your order, we will generally contact you within 1 to 3 days of the order being received by us.
If you have not received your order, or received notification of a delay, after 14 days of placing your order, you must contact us. Once we learn an order has not arrived by the estimated date we will lodge enquiries with Australia Post. We will not be held liable for any loss or damage resulting from late delivery.  Please see our Shipping Policy for more information.
  
Our inventory advertised online should be accurate, however, in the unlikely event that we do not have your items in stock, we will call you or email you to discuss when or if that item will arrive and whether you would like to wait for a backorder, change your order or obtain a refund.
If an item you are interested in is listed as being out of stock, and you would like to place an order, please contact us via email.
 

My Account

 
To create an account before placing an order, you can click on the link in the "members" box in the column on the right hand side. This will take you to a page where you can create your account.
Alternatively, you can add items to your cart and create an account during the checkout process.

Once created, you can use your account to track orders, create a wishlist and earn earthPoints. Any items you place in your cart will be remembered for the next time you log in to the site.
 
Click on the link in the "members" box on the right hand side of the page and you will be taken to the account login page. There is a link on that page called "Forgot your password?" When you click on that link, a new password will be emailed to the email address you have registered with us. You can then login to your account and reset your password.
 
If your invoice has not been received or you would like a copy, please contact us to have one sent directly to you.
 
 

Shipping

 
At present, orders placed with us online may not be picked up. We offer delivery via Australia Post with a flat-rate of $6.50. Please see our detailed shipping policy for more information.
 
We currently use Australia Post for all of our shipping.
 
Yes, we can ship orders to Post Office boxes within Australia.
 
We offer a flat rate for all orders under $150 of $6.50.  Orders over $150 will be shipped for free.   Please see our detailed shipping policy for more information.
 
We endeavour to ship all orders orders within 1-3 working days.  Please see our detailed shipping policy for more information.
 
Sorry, at this stage we only ship within Australia. If you would like international shipping please contact us to discuss options.
 
Australia Post will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.  We recommend shipping items to work addresses if you will not be home.  Please see our detailed shipping policy for more information.
 
Australia Post can take between 1-7 Business days, depending on your location.  Most orders should be received between 2-3 business days from dispatch.
 

Guarantees

 
 
We wish to make your shopping experience a safe and enjoyable one.  Please see our Good Earth Guarantee for more information.
 
We will not sell, share, or rent your information to others. This site collects information from our users at several different points on our website. Please see our Privacy Policy for full information.
 
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
 

Pricing and Billing

 
Please contact us if you have any questions regarding your order. We will endeavour to respond to your questions within 24 hours on weekdays
 
If your invoice has not been received, please contact us to have one sent directly to you.
 
earthology accepts payments in the following ways:
•         Credit card payments by VISA or MasterCard.
•         Cheque / Money order
•         Direct Bank Deposit
•         Paypal
 
Your credit card is charged immediately on purchase. If your card cannot be charged, you will be notified during the checkout process and you will need to choose another form of payment.
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How do I use a Gift Certificate?
When you have received a gift certificate, you will be given a unique code which you can enter on the first page of the checkout process.

If the purchase value is less than the gift certificate amount, the balance can be used at a later date. You can check your balance at any time in your account. 

If the purchase value is greater than the gift certificate value, the remaining amount will need to be paid for by one of our payment methods.

Gift certificates can be used to pay for both products and shipping charges.
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Returns

 
Please see our Good Earth Guarantee here for more information in regard to exchanges.
 
Please see our Good Earth Guarantee and our Returns Policy more information.
 
We take pride in keeping our customers happy, please see our detailed Returns Policy here for more information.
 
Whilst we take care with the packing of all orders, if you have received faulty or incorrect products please see our detailed Policy here for information on how to proceed.
 
Please see our detailed Policy here for more information
 

Buyer's Guide

 
There are three ways to find the item you are looking for. 1) Browse by category  2) Browse by brand  3) Use the search tool to find an item through keywords.
 

Additional Support

 
You can contact us via email or phone. Please find the details here.
 
 
categories
Brands
  1. Aden + Anais
  2. BabyLegs
  3. Bajo
  4. Barefoot
  5. Billie Goat Soap
  6. birds&bees
  7. Blue Q
  8. BsaB Candles
  9. Cambodia House
  10. Cushie Tushies
  11. Dandelion
  12. e-cloth
  13. Eco Cup
  14. ecojot
  15. ECOlunchbox
  16. eCUP
  17. Envirosax
  18. Ergo Pouch
  19. ERGObaby
  20. Goodbyn
  21. imp'ish
  22. Keep Leaf
  23. KeepCup
  24. Kids Konserve
  25. Lets
  26. Linden Leaves
  27. Lotus Linens
  28. LunchBots
  29. Maximus Elephant Paper
  30. Moda
  31. O'BON
  32. Plum
  33. Pocket Garden
  34. Positively Green
  35. Ramalama
  36. Russ
  37. Sapling
  38. Terra
  39. Thurlby Herb Farm
  40. Tin Lid Designs
  41. Totally Bamboo
  42. Wild Republic
  43. Wishbone Design
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Information
  1. about us
  2. contact us
  3. policies
  4. FAQs
  5. shipping
  6. newsletter
  7. earthIcons
  8. earthPoints
  9. gift wrapping
  10. green glossary
Brands
  1. Barefoot
  2. Bajo
  3. Billie Goat Soap
  4. Bsab Candles
  5. Cambodia House
  6. Cushie Tushies
  7. Dandelion
  8. e-cloth
  9. ecojot
  10. Ergo Pouch
  11. Goodbyn
  12. Kids Konserve
  13. Maximus Elephant Paper
  14. O'BON
  15. Positively Green
  16. Thurlby Herb Farm
  17. Totally Bamboo

Earthology is an eco friendly store selling natural, organic, fair trade & earth friendly products for the whole family, with $6.50 flat rate shipping & free shipping for all orders over $150.