Privacy Policy

earthology Privacy Policy

In accordance with the Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000) (Commonwealth) earthology is required to comply with the 10 National Privacy Principles.

earthology takes its obligations under the Privacy Act seriously and would like to take all reasonable steps in order to comply with the Act and protect the privacy of the personal information that we hold.

Introduction

The earthology Privacy Policy applies when you make a purchase, subscribe to any of our earthology email newsletters or visit our Internet site. The earthology Privacy Policy applies to all individuals who enroll or participate in our earthology email newsletter (which provides information, special offers and coupons). earthology will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. earthology will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

We will always use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you.

Collection

Our primary goal in collecting personal information is to provide you with a smooth, efficient customised shopping experience.

Some information provided to us by clients, customers, contractors and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our business functions or activities.

Different personal information is collected for different reasons, including the following:

• Complete transactions with you or on your behalf
• Deliver products or services to you
• Protect against fraud or theft
• Better understand your requirements and preferences
• Provide offers that are of greater interest or benefit to you

The personal information we collect is in most cases supplied when customers register details, place an order, seek a refund without a receipt or provide feedback to us. Generally, the information we collect includes customer name, address, delivery address, phone number and other contact details (fax, email etc), merchandise information (purchases, orders etc), and method of payment including credit or debit card number and expiry date. By obtaining the above information, this will allow us to process your order and communicate with you.

Disclosure

There will be occasions where it will be necessary for earthology to disclose your personal information to third parties. earthology may be required by law to disclose the information, or earthology may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online from the earthology website, earthology will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside earthology unless you have authorised us to do so. For example, when you contribute to an online forum you may want to publish your name and email address.

No sale of personal information

Under no circumstances will earthology sell or receive payment for licensing or disclosing your personal information.

Cookies

Cookies are pieces of information that are transferred to your computer's hard drive via your Web browser. They allow us to provide you with a more convenient and personalised shopping experience by recording information about your preferences. Note that the information in your cookies can be requested only by earthology.com.au; your browser will not pass these cookies to any other site.

Security

earthology will take all reasonable steps to store your personal information securely. Personal information is de-identified or destroyed securely when no longer required by us. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

Access

earthology is committed to maintaining accurate, timely and relevant information. Any requests to access or update your personal information, in line with the National Privacy Principles, should be submitted in writing to:

earthology
17 Macaranga Street,
Maleny, QLD, 4552

Further Information

From time to time and in line with customer expectations and legislative changes, our privacy policy and procedures will be reviewed, and if appropriate, updated. Any updates will be posted to www.earthology.com.au.

Further information regarding the National Privacy Principles can be found on the Federal Privacy Commissioner's website at www.privacy.gov.au.